Frequently Asked Questions
Troubleshooting for Hearpen Music
- I am running Windows 10. The file I download doesn't open.
- The song files are contained in a ZIP self-extracting archive. Double-clicking it should yield a folder containing song files and, often, artwork and a liner notes pdf. Sometimes Windows needs guidance. Right click the file, click on 'open,' click on the very fist option presented.
Take a look at this thread.
Back to the Downloads Page
- The promo code doesn't work.
- If you're sure that the time has not expired, then it's possible the coding at our end is flawed. Send an email to Communex with the details.
Back to the Top