FAQ Animation

Frequently Asked Questions
Troubleshooting for Hearpen Music

Last updated: 6/20/20

I am running Windows 10. The file I download doesn't open.
The song files are contained in a ZIP self-extracting archive. Double-clicking it should yield a folder containing song files and, often, artwork and a liner notes pdf. Sometimes Windows needs guidance. Right click the file, click on 'open,' click on the very fist option presented.
Take a look at this thread.

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The promo code doesn't work.
If you're sure that the time has not expired, then it's possible the coding at our end is flawed. Send an email to Communex with the details.

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