FAQ Animation

Frequently Asked Questions
Troubleshooting for Hearpen Music




I paid but didn't get my download.
Did you give a correct email address? At you end of the PayPal authorization, you are asked if you want to return to the merchant? Did you do that? That's the point at which you are provided with the download code.
I am missing Track 5.
My guess is that your computer has a Windows OS. The song title had a question mark or bullet point or some Windows-illegal naming character. We had forgotten about this issue. When discovered we correct the problem. Let us know and we will sort you out. Tip of the hat to Ed Haber for investigating the problem.
I am running Windows 10. The file I download doesn't open.
The song files are contained in a ZIP self-extracting archive. Double-clicking it should yield a folder containing song files and, often, artwork and a liner notes pdf. Sometimes Windows needs guidance. Right click the file, click on 'open,' click on the very fist option presented.
Take a look at this thread.
The promo code doesn't work.
If you're sure that the time has not expired, then it's possible the coding at our end is flawed. Send an email to Communex with the details.

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